FAQS

1. How long does it take for my order to be processed?
Please allow 1-3 business days to process and pack your order. International orders are shipped via DHL and should arrive between 6-8 business days once they leave our warehouse. Please email us if you have any questions  at contact@mapliano.com .

2. Can I return a product?
We hope you love your Mapliano purchase. However, if you change your mind, we accept the return of products in perfect conditions within 15 days of delivery, by sending an email to contact@mapliano.com . Bare in mind that orders already processed are not eligible for refund. You will get an email confirming your cancellation and a store credit amount equal to your purchase.

Please have in mind, Mapliano is not to be held responsible for the shipping cost of returned items. Items purchased on sale are considered final sale and are not available for returns. This also applies for international orders.

3. What can I do if I received a damaged good?
We are very sorry this happened and will work our best to get this resolved as soon as possible. Please contact us via email at contact@mapliano.com and attach a photo in your email of the damaged item.

4. Do prices include taxes and custom charges for international shipping?
Shipments outside of Colombia are subject to import taxes required by the country you are shipping to. Product pricing is excent of any tax or duty charges.

5. What kind of warranty do you offer?
We are happy to offer a one-year warranty against any manufacturing or design defects on orders within Colombia. Damage from use is not covered under the warranty. We are always available to help you find a solution to such issues if we can. Please contact our Customer Service team for assistance at contact@mapliano.com

6. Can I cancel my order after placing it?
You can cancel your order at any time, please send us an email to contact@mapliano.com . Bare in mind that orders already processed are not eligible for refund. You will get an email confirming your cancellation and a store credit amount equal to your purchase.

7. How do I take care of my Mapliano Bags?
In general we recommend you avoid overloading your bag. Avoid rubbing against abrasive materials. Shield from humidity, light and heat. Avoid contact with liquids and solvents. Store in dust bag when not in use.

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